Last updated: 2 July 2026
This policy explains how we ship your order and what to expect once you've checked out with Discount Snow Gear.
All orders are shipped from our own warehouse here in Australia — not drop-shipped from overseas. That means faster delivery, no customs delays, and easy local returns.
Where We Ship
We currently ship within Australia only. If you're outside Australia and would like to order, please contact us at info@discountsnowgear.com.au to check availability.
Processing Time
Orders are typically processed and dispatched within 1-2 business days of payment being received. During high-demand periods (such as the start of ski season or sale events), processing may take slightly longer, and we'll let you know if there's a delay.
Shipping Times and Costs
Shipping costs and estimated delivery times are calculated at checkout based on your delivery address. As a general guide:
- Metro areas: approximately 2-5 business days after dispatch
- Regional and remote areas: approximately 4-10 business days after dispatch
These timeframes are estimates provided by our shipping carriers and are not guaranteed. Delays caused by the carrier, weather, or other events outside our control are not the responsibility of Discount Snow Gear.
Order Tracking
Once your order is dispatched, you'll receive a shipping confirmation email with tracking information so you can follow your delivery.
Incorrect Address Details
Please double-check your shipping address at checkout. We aren't able to redirect an order once it has been dispatched, and re-delivery or re-shipping costs due to an incorrect address supplied by the customer may be charged.
Lost or Delayed Parcels
If your order hasn't arrived within the estimated timeframe, please contact us at info@discountsnowgear.com.au with your order number and we'll investigate with the carrier on your behalf.
Contact Us
Questions about shipping? Email us at info@discountsnowgear.com.au.